      --------------------------------------------------------
                 Pilot and Pilot Desktop README
                        March 14, 1996     
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               Copyright 1996 U.S. Robotics, Inc.

Congratulations on your purchase of the Pilot One-Touch Organizer.  This 
README file contains important information about Pilot and the companion 
Pilot Desktop software.  

If you don't have time now to read this whole file, please look 
carefully at the table of contents for topics that may affect you now or 
in the future.

= = = = = = = = = = = = = = = = =
T a b l e   o f   C o n t e n t s
= = = = = = = = = = = = = = = = =

 Installing Pilot Desktop
 Installing the Graffiti Game on your Pilot
 Using Your Pilot with Two PCs
 Important:  All Pilots Must Have a Unique Name
 HotSync Fails after Standby Mode on Some Notebooks Including Compaq
 HotSync Seems Slower on Windows 3.10
 Not Enough Memory to Load <<DLL>>
 If Pilot Desktop Doesnt Run Correctly on Windows 3.1x
 If the Pilot Tutorial Doesnt Run Correctly
 HotSync on COM4 with an S3 Video Adapter
 Maximum Number of Address Book Records
 Recommendation for Add-on Serial Ports
 Technical Support Information


Installing Pilot Desktop
------------------------
To install Pilot Desktop, find the SETUP disk and insert it into your 
3.5" floppy drive.  

If you are using Windows 3.1x,

 - From the Program Manager select Run from the File menu
   and type:  A:SETUP or B:SETUP
 
 - Then click OK to begin the SETUP procedure

If you are using Windows 95, 

 - From the Start menu, select Run and 
   type:  A:SETUP or B:SETUP

 - Then click OK to begin the SETUP procedure

Follow the on-screen instructions.


Installing the Graffiti Game on your Pilot
------------------------------------------
Pilot Desktop ships with a Graffiti game called Giraffe that you can 
install on your Pilot.  Giraffe is a fun way to sharpen your Graffiti 
text entry skills.  If you selected to install the Graffiti Game 
(Giraffe) component during Pilot Desktop setup, follow the
steps below to complete the installation on your Pilot,

 1. The Setup program should have made a program group called "Pilot
    Desktop" that includes an icon labeled "Install Graffiti Game 
    (Giraffe)".  Double-click on that icon.
 2. The Pilot Install Tool application appears with giraffe.prc as the
    default File Name.  Select the User Name for the Pilot you want to 
    install the game on.
 3. Click the Install button.
 4. Press the HotSync button on the Pilot Cradle.

The synchronization process downloads the game to your Pilot.  To run 
the Giraffe game, tap the Applications icon on your Pilot and then tap 
the Giraffe icon.


Using Your Pilot with Two PCs
-----------------------------
If you often use two PCs (for example, a home PC and a work PC or a work 
PC and a laptop), you can install the Pilot Desktop software on both 
machines.  If you synchronize on one machine, synchronizing on the 
second machine will work fine.  You may notice that the synchronization 
process will sometimes take a little longer if you use HotSync on 
multiple PCs.  This is normal.

If you synchronize on two machines frequently, you may want to purchase 
an extra Pilot Cradle or, for traveling, a lightweight HotSync Cable.  
Both accessories are available by calling 800-881-7256 (inside the U.S. 
and Canada) or 408-848-5604 (outside the U.S. and Canada).


Important:  All Pilots Must Have a Unique Name
----------------------------------------------
If the PC running Pilot Desktop synchronizes with multiple Pilots, it's 
extremely important that each Pilot has a unique name.  The first time 
you HotSync is when you assign the User Name. Synchronizing multiple 
Pilots with the same User Name will cause unpredictable results and 
potentially loss of your personal information.

If you want to transfer information from one Pilot to another, do NOT 
synchronize the Pilots using the same User Name.  Instead follow the 
steps below, 

 1. Assign a unique User Name to each Pilot.
 2. HotSync both Pilots to the same PC.
 3. In Pilot Desktop open the User Name account with the source 
    information.
 4. Select and copy the desired records using the Edit, Copy command
    (Address Book, To Do List, and Memo Pad only).
 5. Open the target User Name account.
 6. Paste the copied records to the appropriate application.
 7. HotSync with the destination Pilot.


HotSync Fails after Standby Mode on Some Notebooks Including Compaq
-------------------------------------------------------------------
If you notice that HotSync fails after your notebook computer wakes up 
from a standby or power saving mode, you must close the HotSync Manager 
and open it again to HotSync successfully.  This problem is known to 
happen on the Compaq LTE 5100 and other notebook computers.  This 
problem is caused by the notebook turning off the serial port when it 
goes into standby or power saving mode.  The HotSync Manager has trouble 
recovering from this situation.  Three workarounds to this problem are:  
1) Configure your notebook to leave the serial ports on while your 
notebook is in standby mode.  This solution may not be available on all 
computers. Check your notebook manual or with the manufacturer for 
details. 2) Always restart HotSync Manager after your notebook wakes up 
from standby mode.  3) Turn off the power saving features of your 
notebook computer.


HotSync Seems Slower on Windows 3.10
------------------------------------
If you set HotSync to run "As Fast As Possible", it will run at a speed 
of 57,600 bps on Windows 95, Windows 3.11, and Windows for Workgroups 
3.11.  Due to a limitation in the Windows communications driver, HotSync 
runs at 19,200 bps on Windows 3.10.


Not Enough Memory to Load <<DLL>>
---------------------------------
If you see an error message, "Not Enough Memory to Load <<DLL>>", where 
<<DLL>> stands for the name of a Pilot Desktop application, your Windows 
installation may not be configured properly to run Pilot Desktop.  
Remember, Pilot Desktop requires 8MB of RAM.  If you do not have at 
least 8MB of RAM on your PC, you will have to upgrade to run Pilot 
Desktop.  If you do have 8MB of RAM, try some or all of the following 
steps to increase your available memory,

 - If other applications are running, close them and try running Pilot
   Desktop again.
 - If you have applications that run automatically when you start
   Windows, remove them from your StartUp folder or your WIN.INI file.
   After removing the applications that start automatically, restart
   Windows and run Pilot Desktop again.  Note, by default the 
   HotSync Manager is installed in your StartUp folder.  You shouldn't 
   have to remove HotSync Manager to run Pilot Desktop.
 - If neither of the two suggestions above work, try setting your
   video driver to standard VGA.  Some video drivers may take up an 
   inordinate amount of system resources.  To set your video driver to
   VGA in Windows 3.1x, exit to DOS, enter CD \WINDOWS, type SETUP, and
   select VGA driver.  Now try running Windows again and Pilot Desktop.
   In Windows 95, open the Control Panel and double-click on Display 
   icon.


If Pilot Desktop Doesnt Run Correctly on Windows 3.1x
------------------------------------------------------
If you are using Windows 3.1x and Pilot Desktop doesnt run or doesnt 
display correctly, there may be an incompatibility between your video 
driver and Win32s.  Win32s is an extension to Windows that allows it to 
run some Windows 95 applications like Pilot Desktop.  To solve this 
problem, try changing your display driver to the standard Windows VGA 
driver.  You can do this by exiting to DOS, enter CD \WINDOWS, type 
SETUP, and select VGA driver.  Now try running Windows again and Pilot 
Desktop.  If the standard VGA driver fixes your problem, contact your 
video card supplier to get an updated video driver.  A listing of 
contact information for video display companies is listed later in this 
README file.


If the Pilot Tutorial Doesnt Run Correctly
-------------------------------------------
The Pilot Tutorial has slightly different hardware requirements than the 
rest of Pilot Desktop.  To run the Pilot Tutorial, you need a video 
system that supports 256 colors.  This means that your video card, your 
Windows video driver and your monitor all need to support 256 colors.  
Later in this README, known video cards and drivers supported by the 
Pilot Tutorial are documented.

If the Pilot Tutorial doesnt run correctly or doesnt look right 
on your screen, the most likely culprit is the display driver for
your video card. Try these steps to solve the problem, 

 - Set the display to 640x480 pixels with 256 colors, and try
   Pilot Tutorial again.
 - If that doesnt work, try the standard "Super VGA" display
   driver that comes with Windows for Workgroups 3.11 (this driver
   is also available on the Microsoft BBS 206-936-6735).
 - If the "Super VGA" driver doesn't solve it, then be sure to 
   contact the video card manufacturer to find out if there's an 
   updated driver for your card.  If your video card appears in 
   the list below, then make it a point to acquire the same 
   version and date of driver that we tested and approved as well 
   as the current version.

Pilot Tutorial Supported Video Cards
- - - - - - - - - - - - - - - - - - 
The following video systems have been tested and found to be 
compatible with the Pilot Tutorial. We recommend installing the 
latest available video ROM and software. 

                             Bus     Driver     
Video card                   Type     Date       Rev      Notes
----------------------------------------------------------------
ATI Graphics Wonder          VLB     3/19/93     2.3          
ATI Graphics Xpression       VLB     6/13/94     1.1          1
Compaq QVision 1024/I        ISA     1/18/94     7.40
Diamond Viper                PCI     9/27/93     3.01   
Diamond Viper                VLB     9/17/93     2.01
Genoa Windows VGA 24         VLB     8/8/93      1.7
Headland Video 7 RAM II VGA  ISA     5/15/92     3.10
Hercules Graphite Pro        VLB     12/29/93    2.21         2
IBM XGA-2                    MCA     11/12/93    2.11         3
Number Nine 9GXE64           PCI     6/22/94     1.19.04  
Orchid Fahrenheit 1280       ISA     8/10/92     3.0
RasterOps PaintBoard PC      ISA     3/25/93     3.10         2
Spider Black Widow           VLB     1/20/94          
Trident 8900C                ISA     9/23/92     3.10
Trident 9000C                ISA     7/8/93     VC4.5 (WC1.6) 2     

Note 1: Set DeviceBitmaps=OFF in the Windows SYSTEM.INI file 
[MACH] section after card software installation if using 
this driver version.
Note 2: Use in 256 color mode only.
Note 3: This card does not draw extremely wide arcs properly.

Video card manufacturers update their drivers frequently, 
typically quarterly and sometimes even more often. Companies 
provide drivers on their bulletin boards and, with increasing 
frequency, through on-line services like CompuServe.

Before you install new drivers, make sure you make a backup copy 
of your \WINDOWS directory and subdirectories (or at least your 
WIN.INI and SYSTEM.INI files), so that you can reverse any adverse 
side effects of installing new drivers. Below is a list of video 
manufacturers and where to locate the most up to date drivers.
 
COMPANY         BBS NUMBER(S)      ON-LINE SERVICE ACCESS
------------------------------------------------------------
ATI             905-764-9404         CompuServe: GO ATITECH
Compaq          713-378-1418         CompuServe: GO COMPAQ
Diamond         408-730-1100
Genoa           408-943-1231         CompuServe: 71333,3543
Matrox          514-685-6008
Microsoft       206-936-6735         CompuServe: GO MSUSER
miro            415-855-9944
Number Nine     617-862-7501
Orchid          510-683-0327
Spider          408-526-1219
STB             214-437-9615
VideoLogic      617-494-4960


HotSync on COM4 with an S3 Video Adapter
----------------------------------------
If you have a display adapter that uses an S3 chipset, COM4 will not be 
available for HotSync.  S3 adapters conflict with COM4 ports.  Note, 
some Diamond display adapters (including the Diamond Stealth) use the S3 
chipset.  If you have an S3 display adapter, you will need to 
reconfigure your system so you can HotSync on COM1, COM2 or COM3.


Maximum Number of Address Book Records
--------------------------------------
Pilot Desktop can handle nearly 6000 address records at one time.  If 
you have more than 6000 address records, you will have to archive some 
of them and HotSync.  See the Pilot Desktop Handbook or the on-line help 
for more information about archiving.  If you want to delete some 
records to get under the 6000 limit, you need to HotSync to actually 
free up the space so you can add more records.


Recommendation for Add-on Serial Ports
--------------------------------------
If your PC does not have any available or extra serial ports, first 
check Chapter 9 of the Pilot Desktop Handbook for tips about how to work 
around this problem.  If you do have to add a serial port card, most PC 
serial add-on cards should work.  One brand that has been tested are the 
I/O Expander series from SIIG.  SIIG can be reached at 510-657-8688 or 
by fax at 510-657-5962.


Technical Support Information
-----------------------------
Pilot users are strongly recommended to use the Fax on Demand service 
provided by U.S. Robotics.  Dial the 800 number listed below and use 
your phone keypad to select a topic you want more information about.  
After entering your fax number, the Fax on Demand service faxes the 
information directly to your fax machine.  Listed below are all the  
ways to get Pilot technical support:


Fax on Demand  800-762-6163


Online support
- - - - - - - 
Web            http://www.usr.com/palm
Internet       support@palm.usr.com
America Online Keyword:  Palm
Compuserve     Go PALMB Palm Computing/U.S. Robotics section

Phone support
- - - - - - - 
Voice         847-676-1441 (8am - 6pm CST, Monday - Friday)
Fax           847-676-7323


Sales and accessory information
-------------------------------
800-881-7256 (inside U.S. and Canada)
408-848-5604 (outside U.S. and Canada)
